Privacy Policy

1. General Information

This Privacy Policy explains how Visa Help UK ("we", "us", "our company") collects, uses, stores and protects the personal information you provide when using our website visa-help.uk and our services.

By using our website or contacting us for a consultation, you agree to the terms of this Privacy Policy.

2. Data We Collect

We may collect the following categories of personal data:

• Full name
• Phone number and email address
• Visa destination of interest (USA, United Kingdom, Australia)
• Additional information you provide in the "Message" field of our contact form
• Technical data: IP address, browser type, pages you visit on our website (via analytics)

3. Purpose of Data Collection

Collected personal data is used exclusively for the following purposes:

• Providing visa consultancy services
• Contacting you to clarify request details and schedule a consultation
• Answering your questions
• Improving the quality of our services and website
• Complying with applicable legal requirements

4. Sharing Data with Third Parties

We do not sell, rent, or transfer your personal data to third parties without your consent, except in the following cases:

• Legal requirements or requests from authorised government authorities
• Protecting the rights, property, or safety of our company or clients
• Technical service providers (hosting, email services) acting solely under our instructions

5. Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure:

• Secure data transmission protocol (HTTPS/SSL)
• Restricted access to personal data for authorised personnel only
• Regular review and update of security measures

6. Cookies

Our website may use cookies — small text files stored in your browser. They help us analyse traffic and improve the usability of our website.

You can configure your browser to decline cookies or notify you when they are sent. However, some website features may not function correctly without cookies.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. Once the retention period has elapsed, data is securely deleted or anonymised.

8. Your Rights

Under applicable data protection law, you have the right to:

• Obtain information about the personal data we process about you
• Request correction of inaccurate or outdated data
• Request deletion of your personal data ("right to be forgotten")
• Withdraw your consent to data processing at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We reserve the right to make changes to this Privacy Policy. The current version is always available on this page. The date of the last update is indicated at the top of the document. We recommend checking this page regularly.